Opening for Customer Care Executive Band 3 in IBM Daksh

Employer Name: IBM Daksh Business Process Services (P) Ltd.
Employer Address: Executive Name:Jayati Aggarwal / Tarun Ahluwalia
Email: jayaagga@dc.ibm.com
URL: www.dc.ibm.com
Phone: 0172 - 4602174, Ext 2123
Required Skills: Air Ticketing, Reservations, Air Fare, Amadeus, Customer Care, Inbound, Voice Process, IATA,
Required Experience: 0-2
Required Education: UG - Any Graduate - Any Specialization,Graduation Not Required,Diploma - Any Specialization, Tourism PG - Any PG Course - Any Specialization,Post Graduation Not Required,PG Diploma - Any Specialization

Job Description

Compensation:Salary: In-between 1.49 L - 1.6 L annual CTC
Education:UG - Any Graduate - Any Specialization,Graduation Not Required,
Diploma - Any Specialization, Tourism PG - Any PG Course - Any Specialization,Post Graduation Not Required,PG Diploma - Any Specialization Industry Type:BPO/ITESFunctional Area:Travel, Ticketing, Airlines
Position : Customer Care Executive, Band 3
Job Location : Chandigarh
Age: 18 – 30 years
Education and Experience required:
• Provide Customer Service for Air Ticketing and reservations
• Graduate / undergraduate, 12th Standard pass out with atleast 6 months of diploma in Air fare, Ticketing and reservations
• Must have 6-12 experience in Air Ticketing and reservations
• Knowledge of CRS – Amadeus is a must
• * IATA qualified candidates and candidates having VISA knowledge will be given preference
Profile Required:
• Must be willing to work in 24x7 environments
• Good knowledge of Indian and US geography
• Must possess strong customer service skills
• Excellent written / oral communication
• Must possess high level of judgment and decision making skills
• Must have the ability to work under pressure.
Contact
Team Talent Acquisition TAU
IBM Daksh Business Process Services Pvt. Ltd.,
Contact: Jayati Aggarwal - jayaagga@dc.ibm.com
Tarun Ahluwalia - taruahlu@dc.ibm.com